Terms Of Service

Last updated: 13 March 2023

Last minute Cancellation / Rescheduling / Changing Tutor Policy

One to One (Flexible Schedule)

  • 3arabian values flexibility, therefore students can plan the classes as per their preferred schedule while coordinating with the tutor

  • If student's schedule or learning style doesn't fit with the current tutor, kindly contact 3arabian's support team to fix a suitable tutor directly

  • One time late cancellation (emergency) is free of charge as it may happen

  • Cancellation / Rescheduling 12 hours or more before the booked class is free of charge

  • Last Minute Cancellations during the last 12 hours before the booked class will require a cancellation penalty of the class’s fee. (Kindly contact us to check if minor changes are possible during the day)

Group Classes (Fixed Schedule)

  • Group classes schedule is fixed on planned days and timing. All students are required to attend these classes on their booked schedule

  • Rescheduling / Refunds for missed classes are not possible

  • If a student missed a class, the tutor can share the class material given in order for the student to study before the next class

Subscriptions, Payments & Pausing Classes Policy

Subscription Cancellation / Upgrade / Downgrade

(Subscriptions & payments are automatically processed every 4 weeks cycle)

  • Students can click on "Manage Subscription" on receipt to pause, cancel, upgrade, or downgrade their subscription plan anytime before next cycle

  • Students can change/delete payment card details anytime on the system

  • Any changes on the subscription is effective on the next cycle only, it's required to consume the paid classes within current subscription cycle

  • Students can distribute their classes schedule the way they prefer within their payment’s cycle - in coordination with the tutors

    (Example: if a student has a monthly subscription of 4 classes, the student has the option to take the 4 classes in the same week instead of distributing them once per week)

Refunds

  • Payments are refundable only if 3arabian is not able to schedule / provide the paid classes for the student

  • Transfer of classes to a new student of your referral is possible instead

  • If further support is needed in any of the above, kindly contact us anytime

"In 3arabian, your feedback is always appreciated to provide the best service"